FAQ

📦 When will my order be shipped?

We process all orders within 2–5 business days. Once your order ships, you’ll receive a confirmation email with your tracking link.

🚚 How long does delivery take?

Estimated delivery times:

• Western Europe: 7–15 business days

• Northern & Eastern Europe: 10–18 business days

• Remote regions: up to 20 business days

We always provide tracking so you can follow your order.

📍 Can I track my order?

Yes. As soon as your order ships, we’ll send you an email with a tracking number and a direct link to follow your package.

🔁 Can I return my order?

Absolutely. We offer a 30-day return policy. The item must be unused and in its original packaging.
To request a return, contact us at: support@ironvorn.com

💳 Is it safe to buy on your website?

Yes. Our site uses SSL encryption and secure payment processors to ensure your data and transactions are fully protected.

💸 Are there any additional taxes or duties?

All prices are final at checkout for European customers. If any customs fees apply (rare within the EU), they are the buyer's responsibility.

📨 Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to change or cancel it.
Email us as soon as possible at support@ironvorn.com

🛠️ What if there’s a problem with my order?

If something arrives damaged, incomplete, or incorrect, reach out to us immediately and we’ll resolve it. Customer satisfaction is our priority.

🌍 Do you ship outside of Europe?

Currently, we only ship within Europe to ensure faster and more reliable delivery times.